At RITFIT, we work to make the delivery of your fitness equipment as straightforward as possible. Because many of our products are large and heavy, shipping procedures may differ from those for standard parcels.
Where We Ship
We currently ship to eligible addresses within Australia.
Certain remote locations, islands, PO boxes, military addresses, or restricted areas may not be eligible for delivery.
Order Processing
In-stock orders are typically processed within [5–7 business days].
Orders placed during weekends, public holidays, major promotions, or peak shopping periods may require additional processing time.
Estimated Delivery
Estimated delivery time after dispatch is approximately:
6–9 business days
Delivery estimates are not guaranteed unless expressly stated otherwise.
Delays may occur due to weather, carrier disruptions, peak-season demand, customs, remote destinations, or circumstances beyond our reasonable control.
Shipping Costs
Shipping charges, where applicable, will be displayed at checkout based on factors such as:
- Delivery location
- Product size and weight
- Shipping method
- Carrier availability
Multiple-Package Shipments
Power racks, Smith machines, benches, weight plates, and other large products may be packed into multiple boxes.
Packages belonging to the same order may:
- Have different tracking numbers
- Be transported separately
- Arrive on different days
Receiving only part of a multi-box shipment does not necessarily mean items are missing.
Tracking Your Order
Once your order has shipped, tracking information will be provided where available.
Tracking information may take some time to update after the carrier receives your shipment.
Large & Heavy Deliveries
Certain oversized products may be delivered by freight or specialized carriers.
Depending on the service and destination, delivery may be made to the curbside, driveway, building entrance, or another accessible delivery point.
Customers should review delivery arrangements before accepting oversized shipments.
Inspecting Your Delivery
When your order arrives, please inspect the packaging where reasonably possible.
If you notice significant visible damage, take photographs of:
- The outer packaging
- Shipping labels
- Damaged areas
- The product after opening
Please contact us at [Customer Service Email] as soon as possible with your order number and supporting photos.
Incorrect or Missing Packages
If tracking indicates that all packages have been delivered but you believe something is missing, contact our support team with your order number.
For multi-box products, please first check whether additional tracking numbers are still in transit.
Address Changes
Please contact us as soon as possible if you need to change your shipping address.
Once an order has been processed or transferred to the carrier, we may not be able to change the delivery address, and additional carrier fees may apply.